This session looked at the progress of two trusts following the first CLEAR Mental Health Programme. Six trusts took part in twelve 26-week transformation and workforce redesign projects.

Faced with high caseloads and challenges providing a responsive service, Midlands Partnership NHS Foundation Trust’s community mental health teams have rolled out two new responder and intervention roles and improved streaming into planned and crisis care. The new responder role is dedicated to delivering urgent, unplanned care while the intervention role is providing planned structured care to patients to improve outcomes and patient experience.

At Norfolk and Suffolk NHS Foundation Trust, patients were facing long waits for psychological intervention and there was a need for more joined up working between primary and secondary mental health services. Clinicians working on the CLEAR project recommended a new psychologist live service to enable earlier access, a senior clinician-led discharge clinic, and weekly virtual meetings between CMHT professionals and mental health practitioners in primary care networks.


Annabel Beasley, CLEAR Mental Health Lead

Mandy Shannon, Head of Workforce Redesign and Development, CLEAR Associate, People Resourcing, Planning and Development Team, People Directorate, Midlands Partnership NHS Foundation Trust

Deirdre Williams, CLEAR Mental Heath Clinical Sponsor and Associate, Norfolk and Suffolk NHS Foundation Trust